Gigi Douglas has worked at Winter Wonderland for five years, moving up from a part time cashier to Head Baker. It is her favorite place in the world, where her park family makes the chilly holiday season full of warmth.

Until she finds out that the park is struggling and the owners have hired a Park Engagement Consultant to determine if Winter Wonderland can be saved or if it should be shut down.

Worse still? Her beloved pseudo grandparents, who play Santa & Mrs. Claus at the park, have volunteered her to go with this Consultant to study nearby holiday attractions to see what changes might work best to improve attendance at Wonderland.

Theodore Forrest grew up in Florida and is the best at what he does, which is breathe life back into failing amusement parks. While the resident Santa gives him a tour, he meets the enchanting Gigi, and falls head over feet.

Too bad she seems to hate him and he can't figure out why. She's sunshine and cotton candy with everyone else; they call her the Sugarplum Princess of Winter Wonderland. Will he win her over on their trip? Or will she blame him for the park closing?